Return Policy

Thank you for shopping with us at Invitaso.com. We strive to ensure your satisfaction with every purchase. However, we understand that there may be instances where you need to return a product. Below, you will find our return policy outlining the terms and conditions for returns of personalized printed invitations:

  1. Eligibility for Return:
    • Only personalized printed invitations that are defective or damaged upon receipt are eligible for return.
    • We do not accept returns for personalized items due to customer errors, such as misspellings or incorrect information provided during the ordering process.
  2. Initiating a Return:
    • To initiate a return, please contact our customer service team within 3 days of receiving your order.
    • Provide your order number and details of the defect or damage.
    • We may request photographic evidence of the issue to facilitate the return process.
  3. Return Procedure:
    • Once your return request is approved, we will provide you with instructions on how to return the item.
    • Please ensure that the item is securely packaged to prevent further damage during transit.
  4. Refund or Replacement:
    • Upon receiving the returned item, we will inspect it to verify the reported defect or damage.
    • If the defect or damage is confirmed, you will be eligible for either a refund or a replacement, at your discretion.
    • Refunds will be processed to the original method of payment within 5 days of the approval of the return.
    • Replacements will be produced and dispatched within 7 days of the approval of the return.
  5. Exclusions:
    • We reserve the right to refuse returns that do not meet the eligibility criteria outlined above.
    • Returns of personalized printed invitations for reasons other than defect or damage are not accepted.
  6. Additional Information:
    • Shipping and handling charges are non-refundable, except in cases where the return is due to our error.
    • We are not responsible for any delays or damages caused by the shipping carrier during the return transit.
  7. Contact Us:
    • If you have any questions or concerns about our return policy, please contact our customer service team at customer.service@invitaso.com.

Please review our return policy carefully before making a purchase. By placing an order with us, you acknowledge and agree to abide by the terms and conditions outlined herein.

Invitaso reserves the right to amend or update this return policy at any time without prior notice.